Error Management

Error types

Errors can generally be categorized into different types based on their origin and nature.

1. System Errors (Bugs): These errors stem from issues within the codebase, misconfigurations, or infrastructure failures and are generated from automated monitoring tools (see Observability for more details).

2. User / Client errors: These errors occur when user input does not meet predefined criteria or business rules. Examples: missing required fields in a form submission, user is not authorized, a resources is not found.

3. User-Reported Errors: These are issues that users encounter and report, which may not have been captured by automated monitoring. They can be UI glitches, unexpected behavior.

Datadog Integration: Error Reporting

• Datadog: Browser Error Tracking
• Datadog: Error Tracking for Backend Services
• Rails: Error Reporting in Rails Applications

Error Tracking and Alerts (WIP)

• https://app.datadoghq.com/error-tracking

Tracking Errors in Asana

Errors can originate from Datadog monitoring or be reported by users. Both sources require a triage process to determine the validity and severity of the issue. Once a bug is confirmed, it should be tracked in the Bug Tracking Asana project (TBD).

• Datadog-Generated Issues: Datadog can be configured to automatically create an Asana ticket.
• User-Reported Issues: These require manual ticket creation in Asana. Note: in the future our Support Ticketing System might do this automatically.

Arc Support (WIP)