Calls

Voicemails

1. Arc inbound patient call

When phone calls go to voicemail, a different recording is played depending on:

• The time of day (workking vs non-working hours)
• Holiday schedule
• If the patient is ECM or CHW

See voicemail_prompt.rb for additional details

2. ECM Referral

ECM referrals voicemail is handled with a Twilio Studio workflow: Metropolitan - Referral voicemail

Recording files

Check Amazon S3 > sling-public-files > voicemail-audio > clinics-prompts